Privacy Policy

1. Who we are

PGENSPAY is a product of PGENS GROUP SARL, based in Yaoundé, Cameroon. Contact: hello@pgenspay.com.

2. Data we collect

We may collect:

• Account and business details (name, email, phone, company registration, bank details)
• Transaction data needed to process payments
• Technical data (IP address, device, browser, logs)
• Communications you send us

3. How we use data

We use personal data to:

• Provide and improve our payment services
• Verify merchants and prevent fraud
• Meet legal and regulatory obligations
• Communicate about your account and our services

4. Sharing

We share data only with payment partners, banking partners (including Afriland First Bank), service providers under contract, and authorities when required by law. We do not sell personal data.

5. Security

We use encryption, access controls and monitoring to protect data. Card data is handled on secure checkout pages and is not stored on your servers.

6. Retention

We keep data only as long as needed for the purposes above or as required by applicable law and payment scheme rules.

7. Your rights

Depending on applicable law, you may request access, correction, deletion or restriction of your data. Contact us at hello@pgenspay.com.

8. Changes

We may update this policy. Material changes will be posted on this page with a new date.

9. Contact

Questions about privacy: hello@pgenspay.com
PGENS GROUP SARL · Yaoundé, Cameroon